Returns & Exchanges

At Taffy, we want you to love every bite. If your treats arrive damaged or don't meet our freshness standards, our hassle-free return policy ensures a quick resolution or refund.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.

2

Provide Proof of Quality

Since we deal with perishable goods, please attach a clear photo of the product and packaging if there are signs of damage or spoilage.

3

Review and Approval

Our quality assurance team will review your claim within 48 hours to determine if a replacement or full refund is appropriate.

4

Receive Your Refund

Once approved, a credit will be applied to your original payment method, or a fresh batch of taffy will be shipped to you immediately at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing